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Got a Question?
Check out our list of frequently asked questions below.
If you can't find the answer to your question, please contact us instead.
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What is Vintage Leather?Vintage Leather is Full Grain Aniline Leather with natural looking and unique surface characteristics of the hide which remain visible. Full Grain Aniline Leather is processed and coloured with dye instead of a surface pigment to maintain its natural look. Each vintage leather piece is unique, showing natural markings such as pores, wrinkles, and even minor scars. These characteristics enhance their natural beauty.
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Can you give me any tips on how to care for my leather seat?Vintage Leather is highly sensitive to UV light because only a very mild and light surface coating is applied on the hide. Therefore, keep the product away from direct sunlight, or bright indirect sunlight. Heat should also be avoided to prevent the colour from fading and drying out.
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How do I clean my Vintage Leather?For general cleaning: lightly dust your product with a soft, clean cloth that's slightly damp. You may also use a leather care product that's specifically for Aniline Leather. For spots and stains: Clean with a soft cloth and lukewarm water. Use mild soaps to remove stubborn stains. Additional notes: Do not use harsh cleaners or polish, as it will damage it's durability. It is important to clean the entire area or panel, not just rubbing on a spot. This way, the area will look more uniform after it dries. Please allow the product to air dry naturally. Do not use a hair dryer or heat gun.
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How often should I clean my Vintage Leather?The salts and body oils occurring natural in human skin can damage the surface of the leather if left uncleaned for lengthy periods. Therefore, it's important that you clean your product every 3-4 months to prevent perspiration, body oils, and dirt from bring embedded in the leather grain which can cause it to crack and peel. Only use Aniline leather care kits or products to clean, and follow the instructions provided carefully.
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Can I order your products online?Unfortunately, we currently do not support online shopping, so you will not be able to place your order via our website. However, you may contact our sales team to place an order should you be interested. Our friendly team members will contact you as soon as possible to confirm the details or your order.
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How will be order be delivered to me?Once payment has been made in our showroom, our team will deliver the product to your address.
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Must I visit your showroom in order to place an order?Because we don't have an online shopping option, we highly encourage customers to visit our showroom to view and try our products, as well as to place an order. If you require any special arrangements, please contact our friendly sales team and we will see how we may assist you further.
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Do your products come with warranties?Yes they do! We provide warranty for up to 5 years* from the date of purchase. *1 year for headrest mechanism defect, or electric machinery defect.
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What does your warranty cover?Our warranty covers the below items for up to 5 years: Abnormal noise Damage by woodworm Collapsed sponge Deformed sponge Ripped seam Broken sofa leg It also covers the below items for 1 year: Headrest mechanism defect Electrical machinery defect We provide 1-to-1 replacement for parts that are still under the warranty period.
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